General terms and conditions

For webshop orders

For the business relations between the company FakeLabel, owner Manuel Eppacher for the business area online store and their customers, the following general terms and conditions of business and use apply exclusively. Any deviations must be confirmed in writing by fakelabel.at. Any deviating provisions in the client’s terms and conditions are hereby contradicted. The GTC can be accessed at any time on the homepage at www.fakelabel.at. By placing an order with fakelabel.at, these are automatically accepted.

The contracting party is
fakelabel.at
Praterstrasse 26
A – 1020 Vienna
Tax number: 12 846/2645
UID: ATU78430146

CONTACT:
Email: fakelabel.at@gmail.com

Austrian law applies, place of jurisdiction Vienna

1. order

1.1. The contract is concluded only with the delivery or the written confirmation (by mail, post or fax) of the order by us. Before that, there is no right to the delivery of the ordered goods. Our offer is subject to change. Mistake, delivery possibility, as well as intermediate sale we must reserve ourselves.

1.2. The delivered goods remain our property until full payment.

2. payment

2.1. Prepayment: After we receive your order, you will receive an order confirmation by mail with the full invoice amount and an order number. This confirmation will be sent by email. The invoice amount is settled either by bank transfer or payment by credit card. By ordering goods, the consumer bindingly declares that he wishes to purchase the ordered goods. The full invoice amount must be paid within 30 days to the specified account. (for payment in advance)

2.2 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices which include the statutory value added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description.

2.3. The various payment option(s) will be communicated to the customer in the seller’s online store.

2.4. In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of funds by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

3. delivery

3.1. We make each shirt according to your wishes – therefore only payment in advance (bank transfer to our specified account) or credit card or mobile payment. (see GTC; point II)

As soon as we receive the invoice amount, your order will be processed or produced, which can take about 7-14 business days – depending on the availability of the desired textiles.

3.2. The shipment is made exclusively as a parcel shipment. Duration up to 4. weeks (production & shipping) because we produce on demand.

The delivery of goods is carried out by the shipping service provider DPD to the delivery address specified by the customer, unless otherwise agreed. The customer must pay a flat-rate postage fee, which may depend on the order value and the place to which delivery is to be made. When processing the transaction, the delivery address specified in the order processing of the seller is decisive. The seller is not liable for delays in delivery by the shipping service provider.

4. transport damage

It is imperative that you receive an undamaged package. If necessary, open in the presence of the deliverer. Do not accept a package that has been torn open or obviously opened, as this is tacit confirmation to the delivery person that the package has been received in perfect condition (if in doubt, make a note of the name of the person making the delivery).

5. right of withdrawal

PLEASE NOTE: The right of withdrawal described below does not apply to the delivery of goods that have been manufactured according to your specifications (§ 312d para. 4 BGB).

This concerns especially goods produced according to individual customer requirements.

5.1. Return: There is generally no right to return correctly delivered goods. Exception: if the goods were obviously damaged by us. The return of unused, undamaged and odorless goods must be notified in writing with the exact description of the goods (article, quantity and color), the order number, as well as the reason for the return. If we accept the return in writing, the goods can be returned to us. Unfree packages will not be accepted without consultation with us. All costs resulting from non-compliance with this procedure shall be borne by the buyer.

Since each T-shirt is made according to the customer’s wishes (“On Demand – Principle”), we reserve the right to charge a cancellation fee of 15% of the value of the goods.

5.2. Consequences of revocation

In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. If you are unable to return the goods received in whole or in part or only in a deteriorated condition, you may be required to compensate us for the loss of value. This does not apply to the surrender of goods if the deterioration of the goods is exclusively due to their inspection – as it would have been possible for you in a store, for example. You can avoid the obligation to pay compensation by not using the goods as if they were your own property and by refraining from doing anything that could impair their value. The goods must be returned. You have to bear the costs of the return if the delivered goods correspond to the ordered goods.

You must fulfill obligations to refund payments within 30 days of sending your notice of cancellation.

5.3. Exchange and return policy. You are entitled to return the delivered goods within 2 weeks after receipt at your risk and expense to the specified address. The shipping & handling costs of EUR 5,- must be enclosed with the return shipment. Excluded from the return are goods that are made according to customer specifications or clearly tailored to personal needs or which are not suitable for return due to their nature.

6. defects

6.1. You will lose any warranty claims for obvious defects if you do not notify us in writing within 14 calendar days after receipt of the goods. Sufficient for compliance with the deadline is the dispatch on the last day of the deadline (postmark).

6.2. No liability is assumed for errors in the online store. Any minor color deviations that may occur between the illustrations and the delivered goods are due to technical reasons and do not constitute a defect.

6.3. No liability will be accepted which is due to a violation of the care instructions. Textiles should be washed before wearing to remove production residues. The T-shirts should be washed only at 30 degrees and inside out. All textiles must not be treated in the dryer. It must not be used in any case fabric softener – dissolves the pressure / contaminates the design! Care instructions that deviate from previously standing text (eg: possible higher washing temperature) are enclosed with the delivery.

7. data protection

For detailed explanation see also menu item Privacy

All data necessary for the business transaction will be stored in our EDP and will not be passed on to third parties. Our general terms and conditions of sale and delivery are accepted by the order itself. Should any of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions.

The invalid provision shall be replaced by a valid provision that comes as close as possible to the meaning and economic purpose of the invalid provision. With the appearance of these terms and conditions of business and delivery, all previous terms and conditions of business and delivery lose their validity.

Liability notice

Despite careful control of the content, we assume no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

Copyright

The website design, all text and graphics, any selection or layout thereof is legally protected, Copyright 2022 fakelabel.at. All rights reserved. Copying or reproduction (including printing on paper) of the entire website or parts of this website are only permitted after consultation or for the purpose of placing an order with fleischleibchen.com.

8. retention of title

8.1. Deliveries are made exclusively under reservation of title. Ownership shall not pass to you as the customer until you have settled all your obligations arising from all our deliveries of goods. In the case of a current account, the retained title shall serve as security for our balance claims.

8.2. You are entitled to sell the delivered goods in the ordinary course of trade. Pledging and transfer by way of security are prohibited. You must notify us immediately of any seizure or other impairment of our rights by third parties. The claims arising from the resale or any other legal reason (insurance, tort) with regard to the reserved goods are hereby assigned to us as the contractor in full by way of security. The Contractor revocably authorizes the Customer to collect the claims assigned to the Contractor for the Contractor’s account in its own name. This collection authorization can only be revoked if the customer does not properly fulfill his payment obligations.

8.3. We are obligated to store free of charge only 3 months after completion. After the expiry of this period or a collection date announced in writing by us, the risk of deterioration or loss of the order shall pass to the customer. We are entitled to ship the webshop orders to the customer at the customer’s expense and risk or to charge a reasonable storage fee for further storage.

For orders that have not been picked up for more than 6 months after completion, all warranty claims and claims for damages are void.

9. action vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotions with a specific validity period and which cannot be purchased by the Customer (hereinafter “Promotion Vouchers”) can only be redeemed in the Seller’s online store and only during the specified period.

9.2 Promotional vouchers can only be redeemed by consumers.

9.3 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction results from the content of the promotion voucher.

9.4 Promotional vouchers can only be redeemed before completing the order process. Subsequent offsetting is not possible.

9.5 Several promotional vouchers can also be redeemed for one order.

9.6 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

9.7. If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller may be chosen to settle the difference.

9.8 The balance of a promotional voucher shall neither be paid out in cash nor shall it bear interest.

9.9 The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.

10. place of jurisdiction

Austrian law shall apply to all disputes possibly arising from this legal relationship. Venue Vienna.